We want you to be fully satisfied with your new technology. If you change your mind, here is our straightforward return process:
- 14-Day Cooling-Off Period: Under UK Consumer Contracts Regulations, you have 14 days from the date of delivery to return your device for a full refund or exchange.
- Condition of Device: For a full refund, the smartphone must be returned in “As New” condition with the original packaging, all accessories, and any free gifts included. Devices that have been physically damaged or “locked” to an iCloud/Google account may be subject to a diminished value fee.
- SIM Cards & Activation: If you have activated a SIM-only plan, you may be liable for the pro-rata cost of any minutes, texts, or data used up until the point of cancellation.
- Defective Hardware: If your device develops a manufacturing fault within the first 30 days, we will provide an immediate replacement or full refund. After 30 days, the manufacturer’s warranty (typically 12–24 months) applies.
- Processing Time: Once your return is inspected at our London warehouse, refunds are issued to your original payment method within 5–7 working days.